OpenAI ChatGPT for Small Businesses
Using AI to Improve Productivity, Creativity, Problem-Solving, and Business Operations
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The course at a glance
Build skills you can put to work.
Many small businesses are experimenting with ChatGPT but need a more structured approach to turn occasional prompts into reliable business value. This workshop introduces practical ways to use ChatGPT for communication, research, brainstorming, document development, planning, data interpretation, customer support, and process improvement. Participants learn how to provide context, write effective prompts, refine outputs, organize reusable work, and verify results. Realistic business exercises demonstrate how ChatGPT can support productivity and decision-making without replacing professional judgment, established controls, or responsible handling of company information.
Course objective
This workshop equips small business owners, managers, and employees with the knowledge and practical skills needed to use OpenAI ChatGPT effectively to support communication, content creation, research, business planning, problem-solving, and operational efficiency. Participants will learn how to leverage ChatGPT to generate ideas, develop business documents, analyze information, automate routine tasks, and improve decision-making while applying effective prompting techniques, responsible AI practices, and appropriate human oversight.
Who is this course for?
This workshop is designed for small business owners, entrepreneurs, managers, consultants, marketers, administrative professionals, and employees who want to improve productivity, creativity, communication, and problem-solving through the practical use of AI. It is ideal for individuals and teams seeking to leverage ChatGPT for content creation, business planning, research, customer communication, workflow optimization, and everyday business operations while developing the skills needed to use AI effectively and responsibly in a professional environment.
What we'll cover
Key topics
- Introduction to ChatGPT and Business AI
- Effective Prompting and AI-Assisted Workflows
- Content Creation and Business Communication
- Research, Analysis, and Problem-Solving
- Projects, Custom GPTs, and Business Automation
- Practical Business Applications and Responsible AI
What you'll take away
Learning outcomes
- Use ChatGPT to create, improve, and manage business content, including emails, reports, proposals, business plans, marketing materials, and customer communications.
- Apply effective prompting techniques and structured workflows to generate more accurate, consistent, and valuable business outcomes.
- Leverage ChatGPT for research, analysis, brainstorming, and problem-solving to support planning, decision-making, and business improvement initiatives.
- Create and utilize Projects and Custom GPTs to organize work, standardize processes, automate recurring tasks, and improve operational efficiency.
- Identify practical opportunities for responsible AI adoption that improve productivity, creativity, customer engagement, and business performance while maintaining appropriate human oversight and governance.
Before you join
Come prepared
Materials & tools
Bring the following materials and tools:
- A ChatGPT Pro subscription
Prerequisites
No prerequisites are required for this course.
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