Training Program

OpenAI ChatGPT for Business Operations

Apply ChatGPT Workspace Agents to your real workflows with clear human review, autonomy boundaries, and cost awareness.

Explore this course

Four colleagues discussing a process diagram at a whiteboard in a sunlit modern office meeting room

Duration 15 hours

Language English

Level Beginner

Prerequisites None required

The course at a glance

Build skills you can put to work.

This vendor-neutral, business-first program shows how teams on ChatGPT Business or Enterprise can move from experimentation to operational use. You will learn how Workspace Agents, Projects, and Company Knowledge turn repeatable tasks into supervised AI workflows, where to place human review and approvals, how to set autonomy boundaries, and how to track usage and costs. You will apply these practices to your own workflows, produce usable artifacts (skills library, redesigned workflow, adoption plan), and leave with a clear 30-day roadmap for your team.

Course objective

Help participants apply ChatGPT Workspace Agents to their own workflows with appropriate human review points, define team AI-use guidelines and approval gates, and redesign one core workflow with AI insertion points and a 30-day adoption plan.

Who is this course for?

Teams on ChatGPT Business or Enterprise: leaders, managers, finance and administration, operations and project coordination, sales and customer service. Organizations with 10 or more employees in Greater Houston priority industries. No prior AI expertise required; assumes familiarity with ChatGPT.

What we'll cover

Key topics

Foundations and responsible use — workspace data controls; when to chat vs. delegate

Writing, research and analysis — sourced research, file and data analysis

Projects and company knowledge — projects, connected files and apps, memory settings

Delegated work — multi-step tasks that produce documents, sheets and slides; scheduled tasks; approvals

Workspace agents — shared team agents from templates; approval gates; use in Slack or Teams

Workflow redesign and adoption — capstone with 30-day plan and scorecard

What you'll take away

Learning outcomes

Apply ChatGPT Workspace Agents to real workflows with appropriate human review and approval points

Configure and use Projects, Company Knowledge, and Workspace Agents with connectors to business apps and define autonomy levels and cost-awareness practices

Define team AI-use guidelines, write-action approvals, and role-based access controls for ChatGPT Workspace Agents

Redesign one core workflow with AI insertion points, measures, and a 30-day adoption plan

Before you join

Come prepared

Materials & tools

No specific materials or tools are required.

Prerequisites

No prerequisites are required for this course.

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